Ambitious and diligent individual with over 7 years of experience in strategic planning, digital transformation, and improving accessibility through technology. Seeking to apply my analytical skills, passion for user-centered design, and experience in developing innovative digital solutions to contribute towards elevating experiences and delivering value.
Summary of Qualifications
Strong background in strategic planning and digital transformation
Experience in developing user-friendly digital solutions for diverse user groups
Proficient in data analysis, visualization, and user experience design
Excellent communication and collaboration skills
Quick learner with a passion for emerging technologies and their societal impact
Education
Bryant University, class of 2017
Bachelor of Science in Actuarial Mathematics
Cumulative GPA: 3.85 | Major GPA: 3.94
Experience
Bhutan National Bank Ltd., Thimphu, Bhutan
Strategy Officer, September 2017 - Present
Digital Transformation and Accessibility Projects:
Collaborated as part of a cross-functional team to develop and implement a mobile banking application (BNB Mpay) tailored for all age groups, improving financial accessibility across diverse customer domain
Collaborated on the creation of loyal program for high net-worth clients by providing differentiated value-based service offerings
Implemented open-source analytics tools to gather and analyze user feedback, leading to data-driven improvements in digital services accessibility
Developed the first accessible Dzongkha language dictionary application for Android in 2015, downloaded by over 1 in 6 Bhutanese.
Implemented open-source customer service desk system to improve customer issue triaging process
Implemented the online recruitment application available at career.bnb.bt
Created two Chrome extensions, one for translating text to Dzongkha and the other for Canva SVG file import, incorporating payment platform (polar.sh)
Harnessed the power of Google App script for process automations like Engineering Valuation, and Report generation.
Key Achievements:
Developed bank's corporate strategy (BNB 2025) in collaboration with relevant stakeholders
Created executive management and branch manager dashboards using Power BI and SQL
Improved bank's customer data quality from 20% to over 90% through innovative data cleaning methodologies (RFM framework)
Developed the bank's website (www.bnb.bt) and first brand guide
Implemented open-source cloud platform 'OwnCloud' for secure data storage
Developed Python and SQL-based solution for instant generation of account statements in PDF format
Levco Tech Inc., Norwalk, CT, USA
Tester and Developer, June 2015 – September 2015
Created a 'mini Amazon' for daily backup of cloud tables on the local network
Tested software developed in VBA, PHP, and MySQL
Managed database of more than 3 million records
Research Experience
Honors Research, Bryant University, 2016-2017 | LINK
Conducted research on Twitter Sentiment and Stock Market performance, developing skills in data analysis and social media content interpretation
Research & Development, Bhutan National Bank, 2017-Present
Conducting ongoing research aimed at driving digital transformation and improving financial accessibility for diverse customer groups.
Developed and tested innovative solutions in mobile banking, AI-driven customer support, and digital literacy, directly influencing the bank’s strategic direction.
Provided critical data analysis and insights that informed product development and enhanced customer engagement strategies.
Collaborated with multidisciplinary teams to explore emerging financial technologies, ensuring alignment with organizational goals.